Policies
General Terms and Conditions of Sale
In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:
- "Bare Grillz" / "We" / "Us" / "Our" – refers to Bare Grillz, the takeaway restaurant responsible for fulfilling orders.
- "Vocojet LTD" / "Vocojet" – refers to Vocojet LTD, a company registered in England and Wales under company number 15886058, with a registered office at 38 High Street, Stoke-On-Trent, England, ST6 5PB. Vocojet LTD operates the website and mobile application used to place orders.
- "Website" – refers to www.baregrillz.co.uk
- "Application" – refers to the Bare Grillz mobile application used for placing food orders.
These Terms and Conditions govern the sale of all goods by Bare Grillz and form the basis of the contract between you and us. By placing an order through our Website or Application, you agree to be bound by these Terms and Conditions. Please read them carefully before placing your order. If you do not understand any part, please contact us for clarification.
1. Formation of Contract
All orders are subject to availability and confirmation of price. Estimated delivery times may vary and are not guaranteed. By placing an order, you confirm that you are over 18 years of age and have legal authority to use the payment method selected.
Once an order is placed, you will receive an email and/or on-screen confirmation acknowledging receipt of the order. This does not constitute acceptance. A binding contract is formed only when you receive confirmation that your order has been accepted and dispatched by Bare Grillz via email, SMS, or notification through the Website or Application.
Only items listed in the dispatch confirmation will be included in the contract.
2. Pricing and Availability
We make every effort to ensure that all product details, prices, and descriptions on our Website and Application are accurate. However, errors may occur. If we discover an error in the price of an item you have ordered, we will inform you as soon as possible and offer the option to reconfirm the order at the correct price or cancel it. If we are unable to reach you, the order will be treated as cancelled and any payments made will be fully refunded.
Delivery charges, where applicable, will be clearly displayed and included in the total cost before checkout.
3. Payment
All online card transactions are processed by Vocojet LTD, our trusted payments partner. Transactions will appear on your bank or card statement under "Baregrillz" or similar.
Once an order is placed, a standard pre-authorisation check is performed to ensure sufficient funds. Your card will be charged once authorisation is confirmed. The funds will then be allocated to your order and applied toward the purchase total once the goods are dispatched.
4. Delivery Estimates
Estimated delivery and collection times are provided for convenience and are approximate only. While we strive to meet these times, neither Bare Grillz nor Vocojet can guarantee exact delivery times. External factors may cause delays for which we are not liable.
5. Order Amendments & Cancellations
Orders cannot be cancelled once payment has been processed. If you wish to amend or cancel an order, please contact the Vocojet Customer Support Team immediately. We will do our best to assist, but changes cannot be guaranteed as food preparation may have already begun.
6. Refunds and Chargebacks
Online payments are managed by Vocojet LTD. For refund requests, payment disputes, or chargebacks, please contact us directly using the details provided below. Unrecognised transactions should also be reported to:
- Vocojet LTD
- Email: finance@vocojet.ai
- Website: www.vocojet.ai
- Address: 38 High Street, Stoke-On-Trent, England, ST6 5PB.
7. Feedback and Complaints
If your order does not meet expectations, you may leave feedback via the Bare Grillz Website or App. Submitted feedback is subject to moderation by Vocojet before publication.
For any concerns regarding your order, please contact Bare Grillz directly. If you are unable to resolve the issue with us, you may reach out to Vocojet Customer Support within 48 hours of placing the order, who will attempt to mediate on your behalf. However, please note that Vocojet is not responsible for the preparation or quality of food and cannot issue compensation directly.
8. Customer Support
Vocojet LTD provides support for technical or ordering issues. You can contact the Vocojet Support Team via the "Contact Us" form on the Website or App.
For complaints regarding Vocojet services, please email: complaints@vocojet.ai
9. Privacy Policy and Terms of Use
Use of our Website and Application is also governed by our Privacy Policy and Terms of Use, which are incorporated into these Terms and Conditions by reference. These documents are available on our Website.
10. Changes to Terms
Bare Grillz reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the Website or Application.
11. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
12. Waiver
Failure to enforce any part of these Terms does not constitute a waiver of our rights to subsequently enforce that or any other part of the Terms.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer residing outside of England and Wales, you retain the protection of any mandatory laws in your country of residence.
Disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your place of residence.
Contact Details
Bare Grillz
471 Chell Heath Road, Staffordshire, ST6 6HJ
Tel: 01782 822001
Website: www.baregrillz.co.uk
Vocojet LTD
Email: finance@vocojet.ai
Website: www.vocojet.ai
Address: 38 High Street, Stoke-On-Trent, England, ST6 5PB.